Return & Refund Policy

Thank you for shopping at Xevantify (https://xevantify.com), operated by Xevantify Wellness LLC. We stand behind the quality of our premium health formulations and technological wellness massagers. Because our products are personal wellness and intimate care items, we enforce strict health safety standards regarding returns.

⚠️ FDA & Hygiene Safety Regulations Notice Due to strict health and sanitation laws in the United States regarding intimate devices and ingestible nutritional components, **we cannot accept returns or offer refunds for items that have been opened, unsealed, or used.** This policy guarantees that every client receives a 100% pristine, untouched, and safe device/formulation.

1. Eligibility for Returns (Unopened Items Only)

To qualify for a standard return, your package must meet the following strict conditions:

The return request must be submitted within 30 days from the date of physical carrier delivery.
The item must be completely **unopened, unused, and in its original shrink-wrapped packaging**.
The security seals on the supplement bottles or electronic device boxes must be 100% intact.

2. Defective or Damaged Electronic Hardware

If you receive a personal massager device that experiences an active operational factory defect or mechanical failure upon arrival, you are completely covered under our standard quality warranty. Please contact our encrypted customer help desk at **support@xevantify.com** within **7 days** of arrival with a photo/video clip showing the functional error. We will issue a 100% free technical replacement package immediately.

3. The Refund Assessment Process

Once your return package arrives back at our logistics facility and successfully passes our sanitation and engineering checks, a refund will be registered. Approved transactions will be credited back to your original source of financing (Credit Card/Apple Pay). The credit may take **5 to 7 business days** to display on your bank statements under our generic descriptor name: **"AV Wellness Trading"**.

4. Return Logistics Shipping Costs

The consumer is responsible for paying the direct shipping fees required to return an item. Standard shipping charges incurred during checkout are completely non-refundable. We highly recommend using a trackable shipping handler (USPS, UPS, or FedEx) to ensure secure arrivals.